East Bay MINI
4340 Rosewood Dr, Pleasanton CA 94588 • Toll Free: (866) 549-5589 • Service: (877) 374-1175
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.8
  •   5.0
    "Vitaly was awesome, I have already recommended him over other Mini dealerships that are closer to where we live."   –   Vince J., Suisun City, CA Feb 15, 2012
  •   5.0
      –   MINI Owner, Sunnyvale, CA Feb 14, 2012
  •   5.0
    "Everyone at East Bay Mini was wonderful to work with. Very friendly, super helpful- they made my buying experience really great. I would absolutely recommend that people go to East Bay MINI for their purchases!"   –   Karin T., Sebastopol, CA Feb 13, 2012
  •   5.0
      –   Robert P., Castro Valley, CA Feb 13, 2012
  •   5.0
    "Overall, I had a great experience during the whole purchase and delivery process. The only part I couldn't give the dealer a 10 was the "Courtesy and attentiveness upon arrival". It was raining the day I arrived for a test drive. I guess nobody wanted to go out in the rain. It took about 10 minutes before I could find someone to help me with a test drive. But after that, East Bay Mini had been very good throughout the process. I love my MINI COOPER S. Thanks."   –   MINI Owner, Merced, CA Feb 7, 2012
  •   2.0
    "I originally came in to order my Mini in November 2011. At that time, I negotiated a price (well over the Blue Book amount) for my trade in and reached an acceptable price for the new Mini. Because I was concerned that one to two months might elapse between order and delivery, I asked to speak to the sales manager to confirm that the negotiated price for my trade would not change substantially. He assured me that, as long as the car had no major damage or changes, the price would not change significant though there may be a SLIGHT adjustment for mileage etc. However, when I went to pick up my new Mini in January 2012, the sales manager (a new sales manager, because the old one had left) told me that my car was now worth $1700 less simply because of more mileage, even though the Blue Book value had only decreased by $200. Simply unacceptable! I felt as if I had been baited and switched. At least, they were still offering me the negotiated price for my new car. Eventually, after some heated exchange, they agreed to a compromise on my trade that was a decent offer but still $700 less than the original offer. I am very pleased with my new Mini and the ordering process was very smooth but the sales experience was extremely disappointing and frustrating. Why go in and spend hours negotiating a price upon order only to have them "adjust" that price a few months later when they know that they have you hooked (because your new car is sitting right there!)? Does this process initiate trust between the buyer and seller? I think not."   –   MINI Owner, Oakland, CA Feb 4, 2012
  •   5.0
    "I was surprised how easy it was leasing a car from East Bay MINI. I had been to other dealerships and had felt taken advantage of. When I went to East Bay MINI everyone was very helpful and gave me a fair value for my trade it. I will definitely go back in the future!"   –   Heather E., Campbell, CA Feb 1, 2012
  •   5.0
    "Howard Zimmerman was amazing to work with! It was by far the best car buying experience we have had in our family."   –   Patrick S., Pleasanton, CA Jan 31, 2012
  •   5.0
      –   MINI Owner, , Jan 30, 2012
  •   5.0
      –   MINI Owner, , Jan 30, 2012
  •   5.0
      –   MINI Owner, San Francisco, CA Jan 28, 2012
  •   5.0
    "Not only do I love my Mini Countryman, but our Sales guy Howard made the process easy and stress free."   –   Pamella S., Tracy, CA Jan 28, 2012
  •   5.0
    "I love my mini countryman. It is exactly what i wanted and I got it at a great price. There was some confusion, but the dealership worked it out and left the dealership happy. I will come back for sure."   –   MINI Owner, San Francisco, CA Jan 26, 2012
  •   4.5
      –   MINI Owner, Patterson, CA Jan 23, 2012
  •   5.0
      –   Ernest D., Fremont, CA Jan 21, 2012
  •   5.0
    "Very satisfied with my overall experience at East Bay Mini"   –   Jill M., Danville, CA Jan 20, 2012
  •   5.0
    "This was the first dealer I have been to that the sales staff did not pounce on you as soon as you walked on the lot. Philip was great he came up introduced himself to us and said when we were ready to talk he would be availalbe. he took us on a test drive and the was very helpful with the operational aspects of the Mini. His thorough explanations of all details of the car was the selling point, he took his time with us and we felt we were his most important customer at that time."   –   MINI Owner, Pleasanton, CA Jan 17, 2012
  •   4.5
    "The dealership should give a key chain, hat or something to show the buyer that they appreciate their business. It's the little things that make a huge difference."   –   Tamara B., San Ramon, CA Jan 15, 2012
  •   4.5
      –   Paul L., Oakland, CA Jan 15, 2012
  •   4.0
      –   David S., Hayward, CA Jan 15, 2012
  •   5.0
      –   Yair B., San Jose, CA Jan 12, 2012
  •   5.0
      –   Kristine P., Danville, CA Jan 11, 2012
  •   5.0
    "As a Threepeat customer, I was very pleased to see how consistent the professionalism has remained at this dealership. Philip, our Motoring Advisor was newer to the sales floor, but was truly a great advisor he will be a long time asset to your dealership. With the help of Scott Day Philip brought us the deal we wanted on our new Mini. No doubt we will be back for a fourth car."   –   Patrick S., Livermore, CA Jan 10, 2012
  •   5.0
    "When we first walked throught the door and were greeted by Vitaly, we were taken care of and listened to. We knew what we wanted and Vitaly answered all of our questions or found the answers if not part of his field of experience. He was knowledgeable and helpful from showing us the basics of the Mini and finding us the car that fit all of our requirements and needs and more. The Mini we first drove was the car we purchased, and the easiest time we have ever had in buying a car. From sales to finance to other personal we spoke to during our visit we never felt anything but caring in making sure we purchased the car that best fit and included all of the requirements we first came thru the door with and and others that we had not anticipated, but were glad they were brought to our attention so that the choice we made was the right one, and one with no regrets. We thank all of the Mini team, and we see and can feel that it is a proud team or family all striving trying to give the best of what you have to offer, a very fine car, and excellent service from the start. I have no doubts that the service is just now begining after the sale and the beging of what we anticapate as a long long realtionship. So thank you to Vitaly and Kristina for all of the help and understanding from start to finish, we look forward to gettig to know the service dept personal too, and expect the same understand and help we found as we first walked through the front door."   –   Dana D., Angwin, CA Jan 9, 2012
  •   5.0
    "As always Howard was fantastic. He explained everything carefully and was very pleasant to deal with. I guess this is why I followed Howard to the MINI side from the BMW side."   –   Hyung K., Danville, CA Jan 9, 2012
  •   4.0
    "The end result was great it was the first initial meeting and no calls back, I had to initiate the call back but once we again called and went down our service was A 1."   –   Rose M., Riverbank, CA Jan 9, 2012
  •   4.5
    "My sales advisor Mr. Ivanchenko was excellent, but unfortunately the floor was understaffed that day and the process of negotiating my lease took the better part of a day. Otherwise, I was very happy with the outcome. Love my Mini! I traded in my 2005 Mini Cooper for the new 2012 and couldn't be happier."   –   MINI Owner, Pleasanton, CA Jan 8, 2012
  •   5.0
      –   MINI Owner, Union City, CA Jan 7, 2012
  •   5.0
    "Lindsay is a truly outstanding sales person."   –   Foster M., Carpinteria, CA Jan 7, 2012
  •   5.0
    "A great experience. Vitaly was an outstanding sales rep. I would highly recommend him and East Bay Mini to anyone looking."   –   Navid K., Burlingame, CA Jan 6, 2012
  •   5.0
      –   Negar F., Dublin, CA Jan 6, 2012
  •   5.0
      –   Yvonne S., Hayward, CA Jan 6, 2012
  •   4.5
      –   MINI Owner, Livermore, CA Jan 3, 2012
  •   5.0
      –   Salvador M., Mountain House, CA Jan 3, 2012
  •   5.0
    "The entire staff that I worked with were incredible- they worked graciously with me 3 hours after they closed on a Sunday so I could leave with my new car that day!"   –   Annette M., Daly City, CA Jan 2, 2012
  •   5.0
      –   MINI Owner, Livermore, CA Jan 1, 2012
  •   5.0
      –   Donald P., Walnut Creek, CA Dec 30, 2011
  •   5.0
    "Although we had been to 3 other dealers and our car loan was even pre-approved with another dealership, the very helpful, informed attention and the easy attitude by the salesperson dealing with us, kept us at the Eastbay Mini and we drove the car we wanted, at the price we wanted home."   –   MINI Owner, Folsom, CA Dec 30, 2011
  •   5.0
      –   Merrilee O., Sebastopol, CA Dec 28, 2011
  •   5.0
      –   Waleed W., San Ramon, CA Dec 26, 2011
  •   5.0
      –   Alireza R., Monte Sereno, CA Dec 22, 2011
  •   5.0
      –   ., , Dec 20, 2011
  •   5.0
      –   Amy P., Pleasanton, CA Dec 20, 2011
  •   5.0
      –   MINI Owner, Tracy, CA Dec 19, 2011
  •   5.0
      –   Thomas F., Truckee, CA Dec 14, 2011
  •   4.5
      –   Angela L., Dublin, CA Dec 14, 2011
  •   5.0
      –   MINI Owner, El Cerrito, CA Dec 11, 2011
  •   5.0
      –   Charles S., Lexington, MA Dec 11, 2011
  •   5.0
      –   Pouya T., San Jose, CA Dec 10, 2011
  •   5.0
      –   Michelle M., San Jose, CA Dec 6, 2011
  •   4.5
    "Even though I live much closer to another dealership, I happily drove 30 miles out of my way (and across a toll bridge) just to work with the wonderful people at East Bay Mini. They were friendly, knowledgeable, and extremely helpful at every step in the process. I also appreciated that they were never pushy, which is often the case when you are shopping for a car. Great experience!"   –   Catherine M., Oceanside, CA Dec 6, 2011
    Dealer Response: East Bay MINI is happy to make your MINI dream come true! We also appreciate you choosing East Bay MINI for your purchase.  –   Scott D., New Vehicle Sales Manager Dec 18, 2011
  •   5.0
    "Lindsay was great. Smart, friendly, professional, and responsive to my requests, needs, and requirements."   –   Shawn J., Orinda, CA Dec 1, 2011
    Dealer Response: Thank you for your business and your input. Motor On!  –   Scott D., New Vehicle Sales Manager Dec 2, 2011
  •   4.5
    "From start to finish, East Bay Mini did a great job of managing the process."   –   William L., Danville, CA Nov 30, 2011
  •   5.0
    "I could not be happier with my experiences with East Bay Mini. They provided excellent service, never made me feel uncomfortable, and did not pressure me to purchase or add things that I did not want."   –   Joseph G., Fremont, CA Nov 29, 2011
  •   4.5
      –   Andrew B., Fremont, CA Nov 28, 2011
  •   5.0
      –   Denise S., Yorba Linda, CA Nov 28, 2011
  •   5.0
    "My experience in purchasing a Mini Clubman at East Bay MINI was very positive. My advisor was knowledgable and supportive. The price was competitive and delivery was very fast and easy. highly recommended."   –   Robert H., San Luis Obispo, CA Nov 22, 2011
  •   5.0
    "I had a great experience with Vitaly and the folks at East Bay Mini. I'm very satisfied with the service there."   –   Paul G., San Bruno, CA Nov 22, 2011
  •   5.0
      –   Mary T., San Jose, CA Nov 21, 2011
  •   5.0
    "This is our second MINI purchased from East Bay MINI."   –   Robert E., Fairfax, CA Nov 21, 2011
  •   5.0
      –   MINI Owner, Petaluma, CA Nov 21, 2011
Service Rating 4.8
  •   5.0
      –   MINI Owner, San Lorenzo, CA Feb 17, 2012
  •   5.0
    "Every Time I visit East Bay Mini I let them know how wonderful they are. And it's not just in comparison to SF Mini who are incredibly unpleasant. Everyone at East Bay Mini is very friendly, efficient and accomodating."   –   MINI Owner, Oakland, CA Feb 17, 2012
  •   5.0
      –   Kenneth K., San Ramon, CA Feb 16, 2012
  •   3.5
      –   MINI Owner, Fresno, CA Feb 15, 2012
  •   5.0
      –   Miguel H., San Francisco, CA Feb 15, 2012
  •   5.0
    "The service department was great. Time was a concern for me and the service department got the work done and got me in and out with a freshly washed car."   –   Jason A., Union City, CA Feb 15, 2012
  •   5.0
    "Great service advisor."   –   MINI Owner, Pleasanton, CA Feb 15, 2012
  •   4.5
      –   Hung H., Danville, CA Feb 14, 2012
  •   5.0
      –   Thomas G., Vallejo, CA Feb 14, 2012
  •   5.0
      –   MINI Owner, Pleasanton, CA Feb 13, 2012
  •   4.0
      –   MINI Owner, Oakland, CA Feb 13, 2012
  •   4.0
      –   Carl R., San Ramon, CA Feb 13, 2012
  •   5.0
      –   MINI Owner, Monterey, CA Feb 11, 2012
  •   5.0
      –   Linda Y., Castro Valley, CA Feb 11, 2012
  •   5.0
      –   Kirk A., Cowan Heights, CA Feb 9, 2012
  •   4.0
    "I have never had a less than outstanding experience with EB Mini. They understand that service is more than just under the hood. The only reason I would not rate them as truly exceptional is that I've never had a service crisis or conflict that would really challenge them - but I expect that they would do everything they could to assist me. I recommend them without hesitation."   –   Cathleen B., Berkeley, CA Feb 9, 2012
  •   4.5
      –   Michelle E., Antioch, CA Feb 8, 2012
  •   5.0
    "The Service provided by East Bay MINI assures that this will be the first place I look when it is time for a new Mini!"   –   Ray S., Livermore, CA Feb 8, 2012
  •   4.5
      –   Elizabeth M., Boyes Hot Springs, CA Feb 8, 2012
  •   5.0
      –   MINI Owner, Walnut Creek, CA Feb 8, 2012
  •   5.0
    "Mr. Killoran is the best MINI service advisor I have ever met."   –   Ji-Hyung K., El Cerrito, CA Feb 7, 2012
  •   5.0
      –   Paresh K., Fremont, CA Feb 6, 2012
  •   5.0
      –   MINI Owner, San Jose, CA Feb 6, 2012
  •   5.0
      –   Altaf J., Antioch, CA Feb 4, 2012
  •   5.0
      –   Bruce B., Novato, CA Feb 4, 2012
  •   5.0
      –   MINI Owner, Livermore, CA Feb 3, 2012
  •   4.0
    "I went to the Steven's Creek dealership for a diagnosis to my car to find out that my extended warranty was only covered in Pleasanton. I was able to be seen the same day in Pleasanton but the whole situation was quite stressful as Steven's Creek had no record of my extended warranty and originally told me I did not have one. It seems to me that all dealerships should have a complete record of mini cars and should be able to work on the car regardless of where the warranty was purchased. My service representative at Steven's Creek was fantastic, friendly, sincere and helped me find the answers I needed. Once I got to Pleasanton, my service representative, Scott, while informative was less sincere and didn't care much for the debacle I had just gone through. He simply "uh huh'ed" everything I told him. It was mediocre service at best and I expected more from Mini. He was very informative after my car was being serviced when he called by phone. It seems his in person skills are where attention is needed."   –   Laura H., Felton, CA Feb 3, 2012
  •   5.0
      –   Elena V., Pleasanton, CA Feb 3, 2012
  •   5.0
      –   Larry S., Livermore, CA Feb 3, 2012
  •   4.5
      –   Geoff G., DISCOVERY BAY, CA Feb 2, 2012
  •   5.0
    "My husband says it was the best experance he has had with a service department."   –   Tamara B., San Ramon, CA Feb 2, 2012
  •   1.0
    "Not only was my car a mess when I picked it up my I-pod cord still had not been replaced and this is the 5th are so time ive taken my car in and told them about it ,also as soon as I drove my car off the lot this time I noticed my light for the tire pressure was on so when I checked the air they weren't low but all 4 had way to much air in them .and last but not least my car now runs and sounds worse then ever"   –   Daniel V., Livermore, CA Feb 1, 2012
  •   5.0
      –   Sean J., San Leandro, CA Feb 1, 2012
  •   5.0
      –   MINI Owner, San Mateo, CA Feb 1, 2012
  •   4.5
      –   Jeff K., San Luis Obispo, CA Feb 1, 2012
  •   4.5
      –   MINI Owner, Fremont, CA Jan 31, 2012
  •   4.5
      –   MINI Owner, Danville, CA Jan 30, 2012
  •   5.0
      –   Ellie Y., SAN LEANDRO, CA Jan 28, 2012
  •   5.0
      –   MINI Owner, Livermore, CA Jan 28, 2012
  •   5.0
      –   Gerard D., San Francisco, CA Jan 27, 2012
  •   4.5
    "I decided to wait during my service instead of dropping it off and I like how they had a nice lounge area and a tv to watch while I wait."   –   MINI Owner, , Jan 27, 2012
  •   5.0
      –   Ron E., Merced, CA Jan 25, 2012
  •   4.5
      –   Luane R., BERKELEY, CA Jan 25, 2012
  •   5.0
      –   Carol C., Livermore, CA Jan 25, 2012
  •   5.0
      –   MINI Owner, Dublin, CA Jan 22, 2012
  •   5.0
      –   Stacy M., Fremont, CA Jan 21, 2012
  •   4.5
    "The car looked beautiful when the detailing was complete. I was given 2 reminders of my appointment beforehand. Everything was completed in a timely manner."   –   MINI Owner, San Francisco, CA Jan 21, 2012
  •   4.5
      –   Geronimo T., Mountain House, CA Jan 18, 2012
  •   5.0
      –   MINI Owner, Pleasanton, CA Jan 18, 2012
  •   4.0
      –   Janet J., HERCULES, CA Jan 18, 2012
  •   5.0
    "What can I say? I am truly impressed by the level of professionalism at East Bay Mini. I have never been disappointed in my dealings with the sales or service department and would recommend East Bay Mini to anyone looking to either purchase a Mini or have their Mini serviced at this dealership. The level of communication that the service department provides is invaluable. East Bay Mini not only meets my expectations regarding sales and service but they exceed them in every possible category. Keep up the excellent work!!!!"   –   Vanessa C., Danville, CA Jan 16, 2012
  •   4.0
    "I brought the car in for a service and you cleaned the car on the outside, but it wasn't really a nice job, dried water marks all over (long ones dripping down the entire side of the car and back) and the inside was not cleaned out. I was expecting bmw style service, but maybe that is too much to expect. the service overall was fine."   –   Anthony L., Lafayette, CA Jan 15, 2012
  •   5.0
    "East Bay Mini prides itself on the service they provide, and we think they deserve the high ratings they receive. We have two Minis from EBM, and as we live at some distance away, the extra helpfulness with the service visits is very much appreciated."   –   Lura S., Coarsegold, CA Jan 15, 2012
  •   5.0
      –   Donald S., Modesto, CA Jan 15, 2012
  •   5.0
    "It's always kind of a pain to have to take your car in for any kind of service, repair ect.. It's just an inconvience no matter how you look at it, but.....The service team made it a very painless and pleasant experience, everyone was very polite and responsive to my questions and you just get the feeling of being "taken care of". I've never really had that before at any dealership so I must say Thank-You!!!! for making me feel like part of the family."   –   Greg S., Hayward, CA Jan 14, 2012
  •   5.0
    "Scott Hunter went above and beyond the call of duty. His customer support is excellent."   –   MINI Owner, Fremont, CA Jan 12, 2012
  •   5.0
      –   MINI Owner, Livermore, CA Jan 11, 2012
  •   4.5
    "Rental car is nice."   –   Xiaojing T., Pleasanton, CA Jan 11, 2012
  •   5.0
      –   MINI Owner, Livermore, CA Jan 11, 2012
  •   5.0
      –   MINI Owner, Aptos, CA Jan 10, 2012
  •   4.5
      –   Edward K., Sonora, CA Jan 9, 2012
  •   4.5
      –   Judy G., San Jose, CA Jan 9, 2012
  •   5.0
      –   MINI Owner, Kensington, CA Jan 9, 2012
  •   5.0
    "Engine check light on. Drove in my Mini was diagnosed and repaired in under three hours. Loved the service."   –   Paul W., San Leandro, CA Jan 8, 2012
  •   5.0
      –   Joanne F., Fremont, CA Jan 8, 2012
  •   3.5
      –   Mariann M., Los Gatos, CA Jan 7, 2012
  •   5.0
      –   MINI Owner, Danville, CA Jan 6, 2012
  •   5.0
    "Thorough, effective, painless, excellent customer service"   –   Allana H., Alamo, CA Jan 6, 2012
  •   4.0
      –   MINI Owner, Livermore, CA Jan 3, 2012
  •   5.0
    "Service was prompt, efficient and addressed the 'rare' issue I have had with my Mini. Love the car and Love East Bay Mini's staff!"   –   Tim H., Walnut Creek, CA Jan 3, 2012
  •   5.0
      –   David M., MOUNTAIN HOUSE, CA Jan 3, 2012
  •   5.0
    "You guys make it painless. Bravo!"   –   joe O., Capitola, CA Jan 3, 2012
  •   5.0
    "As usual, outstanding customer service provided."   –   MINI Owner, Livermore, CA Jan 3, 2012
  •   5.0
      –   Jason I., Pleasant Hill, CA Jan 1, 2012
  •   5.0
      –   Michael S., San Ramon, CA Jan 1, 2012
  •   5.0
      –   ., , Jan 1, 2012
  •   5.0
      –   Richard D., San Francisco, CA Dec 31, 2011
  •   4.5
      –   MINI Owner, Morgan Hill, CA Dec 30, 2011
  •   5.0
      –   Steve S., Livermore, CA Dec 30, 2011
  •   5.0
      –   Zane S., Livermore, CA Dec 28, 2011
  •   5.0
      –   Mike S., San Leandro, CA Dec 28, 2011
  •   4.5
      –   Rhea K., Oakley, CA Dec 28, 2011
  •   5.0
    "Bringing in my MCS to East Bay Mini was such a relief. This was my first time bringing in my car to get it serviced since I bought it used 6 months ago. After getting the service done, it felt as if I was driving a brand new car."   –   John A., Union City, CA Dec 28, 2011
  •   5.0
    "This was our first visit and everything went great!"   –   Mark J., DIABLO, CA Dec 28, 2011
  •   5.0
    "Christine"   –   Christine W., Fremont, CA Dec 28, 2011
  •   5.0
    "Easy to make appointment! And thanks - you washed my car."   –   MINI Owner, Oakland, CA Dec 27, 2011
  •   4.0
      –   Betty U., French Camp, CA Dec 27, 2011
  •   5.0
      –   Maria E., Kentfield, CA Dec 27, 2011
  •   5.0
      –   Norman G., Dublin, CA Dec 24, 2011
  •   5.0
      –   George C., Mountain House, CA Dec 24, 2011
  •   4.0
      –   Dawna T., Dublin, CA Dec 23, 2011
  •   5.0
      –   Vi C., San Francisco, CA Dec 21, 2011
  •   5.0
    "I am truly happy with the level of information I receive from my service rep (Scott)"   –   Mark H., Newark, CA Dec 19, 2011
  •   5.0
    "The service my wife recieved from you all while she was in great need due to being away from home, out of state, and broke down was truly exceptional."   –   Steve B., Caldwell, TX Dec 17, 2011
  •   5.0
      –   Vincent H., Brisbane, CA Dec 17, 2011
  •   5.0
      –   MINI Owner, Oakland, CA Dec 14, 2011
  •   4.5
      –   Simon W., Alameda, CA Dec 13, 2011
  •   5.0
      –   Charlotte K., Livermore, CA Dec 13, 2011
  •   5.0
      –   Mehrdad S., DANVILLE, CA Dec 13, 2011
  •   5.0
      –   MINI Owner, Fremont, CA Dec 13, 2011
  •   5.0
      –   ., , Dec 13, 2011
  •   5.0
      –   ., , Dec 13, 2011
  •   5.0
    "I love my Mini and my Mini ownership is enhanced by East Bay Mini service. I've always gotten an appointment when I need it, when I get there they are ready to service my Mini, always have it ready when they said they would and will wash my Mini if I want them to. I love driving away knowing my Mini is in great condition and sparkling clean! :)"   –   Cynthia L., San Leandro, CA Dec 13, 2011
  •   5.0
      –   Muriel B., San Lorenzo, CA Dec 13, 2011
  •   5.0
      –   Bruce B., Fremont, CA Dec 10, 2011
  •   5.0
      –   Zubin A., Castro Valley, CA Dec 9, 2011
  •   5.0
      –   Jadene L., Oakland, CA Dec 8, 2011
  •   5.0
      –   Dr David E M., Fremont, CA Dec 7, 2011
  •   5.0
    "Your Service Dept. was very understanding how urgency we needed your service, due to the fact that we have to drive near 160 miles to get to your place."   –   MINI Owner, Fresno, CA Dec 7, 2011
  •   5.0
      –   June J., San Francisco, CA Dec 7, 2011
  •   5.0
    "Very helpful and friendly service. Took care of all issues and went beyond the call!"   –   MINI Owner, Oakland, CA Dec 7, 2011
  •   4.5
      –   Sharon T., Merced, CA Dec 7, 2011
  •   5.0
      –   Thomas G., Vallejo, CA Dec 6, 2011
  •   4.5
      –   MINI Owner, Tracy, CA Dec 6, 2011
  •   4.0
      –   MINI Owner, San Jose, CA Dec 5, 2011
  •   3.5
      –   Shang S., Union City, CA Dec 5, 2011
  •   1.5
    "I guess the service was ok, but the outcome of my visit was more that disappointing. I bought my car brand new several months ago. Ever since driving it off the lot I have gotten 19mpg. This is not what I signed up for. The service people reset the mpg meter, yet it is still having the same issue. I have calculated the mpg myself, and I do only get 18-19mpg. Unacceptable. I am trying to contact the headquarters to resolve this situation to my satisfaction. I bought this car for its efficiency, and I will be extremely angry if this cannot be rectified."   –   MINI Owner, Berkeley, CA Dec 4, 2011
  •   5.0
    "I didn't have an appointiment, but they took my car for drop-in work while I waited. Truly exceptional."   –   Kenneth K., San Ramon, CA Dec 3, 2011
  •   4.5
    "Great service! Although I came in with a noise, the techs did not try to sell me something I did not need. They could not find the noise or a source for me hearing the noise, so they did my smog check and sent me on my way! Thank you for integrity!!!"   –   MINI Owner, Castro Valley, CA Dec 3, 2011
  •   5.0
      –   MINI Owner, Alamo, CA Dec 3, 2011
  •   5.0
      –   Karen H., Hercules, CA Dec 3, 2011
  •   5.0
      –   Maria M., San Leandro, CA Dec 3, 2011
  •   5.0
      –   Brian C., Castro Valley, CA Dec 3, 2011
  •   5.0
      –   Ken W., San Jose, CA Dec 2, 2011
  •   5.0
    "I am a first time Mini owner. I have never experienced the type of excellent service I received at East Bay Mini with my previous vehicles. I am hooked!"   –   Laura P., Castro Valley, CA Dec 2, 2011
  •   5.0
      –   John P., Dublin, CA Dec 2, 2011
  •   5.0
    "im never disappointed with East Bay Mini. Their customer service is exceptional and my problems have always been addressed and fixed in a timely manner."   –   MINI Owner, Copperopolis, CA Nov 30, 2011
  •   5.0
    "From sales to service...you guys are THE best!"   –   MINI Owner, NOVATO, CA Nov 30, 2011
  •   5.0
      –   Salman S., Mountain House, CA Nov 30, 2011
  •   4.5
      –   Stephanie A., Modesto, CA Nov 30, 2011
  •   5.0
      –   Ted L., Danville, CA Nov 28, 2011
  •   5.0
    "I was super excited that a live person answered the phone in the morning hours and was able to instantly schedule my appointment for just 2 days later (unlike SF Mini that never answers the phone, leaving you on hold with a machine until it hangs up on you and available appts are weeks out when you can get them scheduled.)"   –   MINI Owner, San Francisco, CA Nov 28, 2011
  •   4.5
      –   Jennifer N., Lafayette, CA Nov 28, 2011
  •   5.0
    "treated like a V.I.P."   –   Sylvie S., San Ramon, CA Nov 28, 2011
  •   4.0
      –   MINI Owner, Pittsburg, CA Nov 27, 2011
  •   5.0
    "Scott was prompt, professional and through."   –   Grace Y., Tracy, CA Nov 27, 2011
  •   5.0
    "I was so surprise of the extra steps taken to repair my Cooper."   –   Luz R., Pleasanton, CA Nov 27, 2011
  •   5.0
      –   Tilly V., Fresno, CA Nov 27, 2011
  •   5.0
    "Mini Pleasanton is always very friendly and helpful with questions regarding my new mini"   –   Regina C., Waterford, CA Nov 26, 2011
  •   5.0
    "When you move in to a new part of the country, you need to establish new associations that you can trust. East Bay Mini is a place that gave me a feeling of trust from day one. Starting with Scott and Jeff at the service desk to all the other people. They are good at what they do and are very helpful."   –   Ed C., Dublin, CA Nov 26, 2011
  •   5.0
      –   MINI Owner, San Leandro, CA Nov 26, 2011
  •   5.0
    "So easy, quick to drop off and pick up and all services completed as promised."   –   Stephen L., Pleasanton, CA Nov 25, 2011
  •   5.0
      –   John R., San Ramon, CA Nov 25, 2011
  •   5.0
      –   John P., Kingsburg, CA Nov 24, 2011
  •   5.0
      –   Christopher G., Pacific Grove, CA Nov 22, 2011
  •   5.0
      –   MINI Owner, Alameda, CA Nov 22, 2011
  •   4.5
      –   Vanessa C., Union City, CA Nov 22, 2011
  •   5.0
      –   MINI Owner, Livermore, CA Nov 22, 2011
  •   4.5
      –   Erick S., San Francisco, CA Nov 22, 2011
  •   5.0
      –   Jian L., Milpitas, CA Nov 21, 2011
  •   5.0
      –   Leslie F., Modesto, CA Nov 21, 2011
East Bay MINI 4340 Rosewood Dr Pleasanton , CA 94588 Sales: (866) 549-5589