Buying my mini clubman was an easy process. This was my first time buying a car. All of my questions and concerns were addressed and that really helped.
As Always, wheather I enter The BMW side of the Dealership, or The East Bay Mini Dealership all staff that are not with customer's approach you with the most delicate Customer Service and make sure that what ever you needs are , if they can't met them , then they will be sure that one of their peer's will make it happen for you. As I expressed to David and Nicole on this past Saturday November 29, 2019 that process of chosing your staff is a great process and to continue using the process to bring on one of the greatest Dealership staff that ...
I was helping my grandma in law, called last minute and spoke to a wonderful person named Nicole. Set an appt for the next day and took grandma in law in and bought a car that we had placed on hold on our call with Nicole just the day prior. Nicole realized the situation at hand, that there was a 92 yo lady with patience less than a 2 month old, needing to get 'her car'. This allowed Nicole to multitask to get things done as soon as possible. Overall, Nicole made this the easiest buying experience I have had with regards ...
Ordered a JCW from the factory and East Bay Mini made sure that I received the vehicle that I wanted
I was looking for a very specific Mini Cooper, I had sent them an email with all the details. Jason sent me an email shortly afterword with a CAR. It was exactly what I was looking for. It had options I didn't know existed. It was priced well, and the purchase process was almost painless. It went fast but was thorough.Overall it was a smooth deal. I'd recommend East Bay Mini.
After I sold my A3-TDI back to Audi, I was in need of a short haul vehicle to get me back and forth to the train station. That got us started on Mini (Clubman) and we have been leasing from East Bay Mini ever since. Our most recent vehicle lease was through Jason Krupa who is incredibly knowledgeable about both the vehicles and how best to structure a lease to serve our needs. Painless negotiation, flawless non-pushy closing, and excellent follow up make this team fun to work with. Highly recommended.
Colby was the best Sales person I have worked with. Since, this was my first car he was really helpful in every step. All the folks from East Bay Mini have quick response time and frequent follow ups.
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